Privacy Policy

At Keystone Outdoor Recreation, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our RV repair services.

Information We Collect

Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you:

• Fill out forms on our website (contact forms, service requests)
• Schedule RV repair or maintenance services
• Subscribe to our newsletter or promotional communications
• Contact us via phone, email, or in person
• Leave reviews or testimonials

This information may include:

• Name and contact information (address, phone number, email address)
• RV details (make, model, year, VIN, mileage)
• Service history and repair information
• Payment and billing information
• Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address and browser information
• Pages visited and time spent on our website
• Referring website addresses
• Device type and operating system
• Usage patterns and preferences

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing RV repair and maintenance services
• Scheduling appointments and managing service records
• Communicating about your RV service needs
• Processing payments and billing
• Sending service reminders and maintenance alerts
• Improving our website and services
• Responding to your inquiries and providing customer support
• Sending promotional communications (with your consent)
• Complying with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our business (payment processors, accounting software, email service providers)
• Legal Requirements: We may disclose information if required by law or to protect our rights, property, or safety
• Business Transfers: Information may be transferred in connection with a merger, acquisition, or sale of assets
• Consent: We may share information with your explicit consent

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. You can control cookie settings through your browser preferences. For more information, please see our Cookie Policy.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your information
• Restriction of processing
• Data portability
• Objection to processing
• Withdrawal of consent

To exercise these rights, please contact us using the information provided below.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes. Service records may be retained for extended periods to maintain warranty coverage and service history.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

This Privacy Policy is effective as of the date stated above and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.