Refund Policy

• Labor Warranty: All labor is guaranteed for 90 days from completion date. If the same issue reoccurs within this period due to our workmanship, we will repair it at no charge.
• Parts & Materials: Parts installed by our technicians carry the manufacturer's warranty. Extended warranties are available for major components.
• Diagnostic Services: Diagnostic fees are applied toward repair costs when work is completed within 30 days of diagnosis.

Refunds are available under the following circumstances:

• Pre-Service Cancellation: Full refund if service is cancelled before work begins.
• Quality Issues: Partial or full refund if work does not meet agreed specifications or is performed incorrectly.
• Unused Services: Refund for prepaid services not performed within 12 months of payment.
• Duplicate Charges: Immediate refund for any billing errors or duplicate charges.

1. Contact Us: Reach out to our service team within 30 days of service completion to discuss any concerns.
2. Documentation: Provide service documentation, photos of issues (if applicable), and detailed explanation of concerns.
3. Review Process: Our service manager will review your case and may schedule a follow-up inspection.
4. Resolution: We will work to resolve the issue through repair, credit, or refund within 5-7 business days of approval.

Please note the following limitations:

• Refunds are not available for services that show normal wear and tear beyond the warranty period.
• Issues arising from customer misuse, neglect, or modification of repaired components are not covered.
• Refunds may be prorated based on the extent of satisfactory work completed.
• Travel charges and diagnostic fees are non-refundable unless service was not performed as agreed.

For emergency RV repair services performed outside normal business hours:

• Emergency service charges are non-refundable once work commences.
• Standard warranty terms apply regardless of service timing.
• Follow-up warranty work will be scheduled during regular business hours at no additional travel charge.

To maintain warranty coverage and refund eligibility:

• Follow all maintenance recommendations provided during service.
• Report issues promptly to allow for timely resolution.
• Keep service records and warranty documentation for reference.
• Allow reasonable access for warranty repairs or follow-up inspections.

For refund requests or warranty claims: